1. Overview

At Flowery, customer satisfaction is our top priority. This Return Policy explains the conditions under which floral products may be replaced or refunded after delivery.

2. Eligible Returns

Return or replacement requests may be accepted under the following conditions:

• Flowers damaged during delivery
• Wilted or poor-quality flowers on arrival
• Incorrect floral arrangement delivered
• Missing items from the order

3. Non-Returnable Items

Due to the perishable nature of flowers, items cannot be returned once accepted, except in cases of damage, quality issues, or delivery errors.

4. Return Process

To request a replacement or refund, please contact Flowery customer support within 24 hours of delivery. Order details and photos may be required for verification.

5. Refunds

Approved refunds will be issued to the original payment method or provided as store credit, depending on the situation and customer preference.

6. Damaged Items

If your flowers arrive damaged or wilted, notify us immediately. We will arrange a replacement or refund after review.

7. Wrong Items

If an incorrect bouquet or product is delivered, Flowery will replace it or issue a refund at no additional cost.

8. Processing Time

Refunds and replacements are usually processed within 3–7 business days after approval, depending on payment provider and delivery location.

9. Contact Support

For return or replacement inquiries, please contact Flowery support at support@flowery.com or call +[Phone Number].

10. Policy Updates

Flowery reserves the right to update this Return Policy at any time. Changes will be posted on this page and take effect immediately.